At Top Choice, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your online order, we offer returns and refunds under the terms outlined below.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be in its original packaging and in unused, new condition.
• The return request must be made within 15 days of the delivery date.
• Items must include all original accessories, manuals, and warranty cards (if applicable).
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been installed, used, or damaged due to misuse.
• Products without original packaging or missing accessories.
• Clearance, final sale items.

3. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our Customer Service Team at web@woocommerce-979478-5598032.cloudwaysapps.com with your order number and reason for return.
2. Our team will review your request.
3. Securely package the item and ship it to the return address provided. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Once received and inspected, we will process your refund or replacement within 7-10 business days.

4. Refunds

• Refunds will be processed to the original payment method used at checkout.
• Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item).
• If the returned item shows signs of damage or missing components, a restocking fee of up to 20% may apply.

5. Exchanges

• If you receive a defective or incorrect item, we will arrange for a replacement at no additional cost.
• If an exact replacement is unavailable, you may choose an alternative item or request a refund.

6. Warranty Claims

• Many of our products come with a manufacturer’s warranty. If your item develops a fault after the return period, please refer to the manufacturer’s warranty for repair or replacement options.
• If you need assistance with a warranty claim, contact our support team.

7. Contact Us

For any questions regarding our Refund and Returns Policy, reach out to us at:
📧 Email: web@woocommerce-979478-5598032.cloudwaysapps.com
📞 Phone: 23342000