JOB DESCRIPTION
The Customer Care Officer will join our front-desk team in the Service Department. The ideal candidate will be responsible to assist customers with any issues in the most efficient way possible, either by offering assistance through incoming calls, electronically, or through personal interaction with walk-in customers. Customer care assistance must be provided professionally to ensure customer satisfaction.
Key RESPONSIBILITIES
- Answering phone calls, email, social media messages
- Assist walk-in clients
- Schedule appointments for technicians
What we’re looking for:
- Fluency in Maltese and English in both verbal and written communication is a must
- Computer literacy
- Customer-oriented
- Ability to multitask efficiently
- Attentiveness to detail
- A can-do attitude
- Friendly personality
- Experience in a customer care environment, although on-the-job training will be provided.
- Knowledge in electronics and appliances products
Why join Top Choice?
• Be part of a company in growth mode with real opportunities to make an impact.
• Work directly with leadership and influence key decisions.
• Competitive salary package based on experience.
• Long-term career growth within the company.